Design thinking is an approach used to identify human-centric solutions for complex challenges. In design thinking, we start with a user-first approach to understanding what’s important before we create a solution. As part of that process, we leverage creativity and collaboration as a way to identify and shape opportunities into tangible outcomes. And through it all, we’re focused not only how something looks and feels, but how it works for the people you’re designing for.
Throughout this learning path, we’ll explore the origins of design thinking and its impact on product, solution and service design. We’ll work through a series of guided hands-on design exercises that will provide new ways of creating and positioning solutions that meet real customer needs. At the end of the learning path, you’ll have a design ready for testing with your user community.